Material SUPPORT

Customer Order Management / Spare Part AOG-Services

• Order Processing
• Pricing
• Invoicing
• Availability Information
• Material AOG-Services
• Warranty Processing
• Spares Lease/Rental/Exchange Programs
• Flight Hour Service Agreements (PBH)
• Initial Provisioning
   

Level	Definition	Response Time	Ramp Time
AOG	Aircraft on Ground	2 Hours	4 Hours
Critical	Imminent AOG or work stoppage	8 Hours	24 Hours
Routine	Within published or Quoted Lead-Time (LTM)	48 Hours	7 Days

 

Actual Service Hours	From	to
Monday – Friday	06:30	00:30
Saturday 06:30 a.m. – Monday 06:30 a.m.	on-call duty